Returns & Exchanges
At Natasha Denona EU, we want you to be fully satisfied with your purchase; if you are not, you can return unused or gently used products within 30 days of delivery for a full refund. Please ensure all items are returned in their original packaging to qualify for processing.
Initiate Your Return
Contact our Customer Care team with your order number and the list of items you wish to return to receive a Return Authorization number.
Prepare Your Package
Securely pack the products in their original boxes and include a copy of your delivery note or the Return Authorization form inside the parcel.
Ship the Items
Affix the provided shipping label to your package and drop it off at your nearest authorized courier location, ensuring you keep a copy of the tracking receipt.
Receive Your Refund
Once our warehouse inspects the returned beauty products, your refund will be processed to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing